Delivery Information

Industrie Music has two options for product delivery, as well as a handy Click & Collect service. We offer Shipping to anywhere in Australia on orders over $100 (excludes items over 20kg), and an express service if you need your gear urgently. Have a read of the options below to select the right one for you.

Free Shipping

Industrie Music offers free shipping on some orders over $100 within Australia (excludes some remote locations, or items too bulky or heavy for AusPost to accept). AusPost deliveries are sent with insurance and registered post. This means someone will need to sign for your goods when it arrives. If no one is home, a card will be left for you and your gear will be delivered to the local post office, where you can collect it at your convenience.

Orders under $100 incur a $5 freight charge to ship. 

For items over 20kg, the additional freight fee will be displayed in your shopping cart. The amount will vary according to the weight of the item and shipping destination within Australia. You can easily calculate the shipping cost of any item directly on the product page by using the Shipping Calculator.


Express Shipping

If you need your gear faster, then we have an Express Shipping option. Charges for Express shipping can be calculated by using the handy Shipping Calculator located on each product page.

We will choose the fastest option we have to get your item to you. Please note: Express does not always mean overnight. This depends on where your order is shipping from in relation to the delivery address. There may be an additional delay of 2-3 days (due to verification) if payment is made via bank transfer.

If you need equipment by a specific date, please give us a call on 02 8123 4080. Our online team will do their best to get your order to you on time.

Please Note: Express Shipped items are not able to be delivered to PO Boxes. We recommend using a business address or home address where someone will be there to sign for it.


Delivery Timeframe

In-stock orders are dispatched within 2 business days, unless otherwise specified. Typical shipping times are estimated at between 3-7 business days, depending on your location within Australia. If for any reason we are unable to dispatch your order, we will notify you within 2 business days.

We send from the location that will get your order to you ASAP. Our centralised fulfilment centre is often the best & fastest choice, even if it’s not physically closest to you.

PLEASE NOTE! All deliveries from Industrie Music are made via Australia Post and StarTrack, Sendle, both of which are 3rd party businesses and Industrie Music can not be held accountable for delivery delays during their peak times.

Returned Deliveries (RTS)

If your order is returned to us by our delivery partners, we can re-send it to you, though this will incur a fee of $10 for standard delivery or the applicable fee for express delivery. Should you choose to not have your order redelivered, we will subtract a $10 RTS (return to sender) fee from your refund.

Startrack Road Express for Heavy & Bulky Products

Some of our products are too bulky or heavy to send by Australia Post eParcel, as indicated on the product's webpage. If pick up is not convenient, orders for these can be sent via Star Track Express to your address or to your nearest Star Track depot for you to collect.

Star Track Road items are not able to be delivered to PO Boxes. We recommend using a business address or home address where someone will be there to sign for it.

Please call us on 02 8123 4080 if you wish to learn more about these options.

Click & Collect

Need it within two hours? Industrie Music Click & Collect service combines the convenience of online shopping with the freedom to pick up your new gear whenever you like. You'll need to bring photo ID, and any credit cards used for payment. Please be available on your phone. If we can't contact you, it may delay processing.

Selecting Authority to Leave

Please note that we do not replace or refund goods that are deemed missing when opting in for Authority to Leave (ATL). You are responsible for goods after they have been left by our delivery partners. Please do not leave delivery instructions for your goods to be left unattended if you are unsure. This way, if no one is home, they can be securely stored at the local post office until you are ready to pick them up.

International Shipping

Industrie Music ships goods Australia wide, however at this time we do NOT accept international orders under any circumstances.